Privacy Policy

Effective Date: 05/08/2025

Aplus Device Private Limited
4th Floor, EK Tower, Plot No. IID, 30, Street Number 692, Action Area IID, New Town,
Kolkata, West Bengal – 700161, India

1. Introduction

Aplus Device Private Limited (“we,” “our,” “us”) is committed to protecting the privacy and confidentiality of our customers (“you,” “your”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in connection with our Plans, services, and products, including mobile and laptop extended warranty and insurance facilitation.

By purchasing or using our Plans, you consent to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal and device information:

• Personal Identification Data – Full name, date of birth, residential address, email address, and phone number.
• Government & Identity Documents – Aadhaar, PAN, Voter ID, Driving License, Passport.
• Financial Information – Bank account details, debit/credit card details, UPI ID, or other payment instrument details.
• Device Information – Device IMEI or serial number, make, model, purchase invoice, invoice value, and invoice date.
• Usage Data – Communication records with our support teams, service requests, and claim history.

3. Purpose of Data Collection

We collect and process your personal and device information to:

• Provide and manage your chosen Plan(s) and related services.
• Facilitate insurance cover through partnered insurance companies.
• Verify your identity and prevent fraud.
• Communicate important updates, offers, and product/service information.
• Process claims, repairs, and warranty services.
• Comply with applicable laws and regulations.

4. Sharing & Disclosure of Information

We may share your personal information with:

• Insurer Partners – For claim processing and insurance cover facilitation.
• Service Partners – For repair, replacement, and maintenance services.
• Payment Service Providers – For processing Plan Fees and refunds.
• Regulatory & Legal Authorities – Where required by applicable law.

We ensure such third parties follow strict confidentiality and data protection standards.

5. Communication Consent

By subscribing to our Plans, you consent to receive periodic SMS, email, or WhatsApp communications regarding your Plan(s), updates, and promotional offers. You can opt out of marketing communications by contacting our customer care.

6. Data Retention

We will retain your personal and device data for as long as:

• You have an active Plan with us, or
• It is required to fulfill the purposes outlined above, or
• It is necessary to meet legal, tax, or regulatory obligations.

7. Data Security

We adopt industry-standard security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. While we take all reasonable precautions, we cannot guarantee complete security against cyber threats.

8. Your Rights

As per applicable laws, you may request to:

• Access the personal data we hold about you.
• Correct inaccuracies in your personal data.
• Withdraw consent for non-essential data processing.
• Request deletion of your personal data (subject to legal requirements).

Requests can be sent to hello@aplusdevice.com.

9. Policy Updates

We may update this Privacy Policy from time to time. The revised policy will be effective upon posting on our website with the updated “Effective Date.”

10. Contact Us

For questions or concerns regarding this Privacy Policy, you may contact:

Aplus Device Private Limited
4th Floor, EK Tower, Plot No. IID, 30, Street Number 692,
Action Area IID, New Town, Kolkata, West Bengal – 700161, India
Phone: +91 83348 88800
Email: hello@aplusdevice.com